Verify your account to get the most out of Zumo

Zumo is your gateway to the exciting world of cryptocurrency and the many possibilities it offers for saving, paying friends and family, and growing your wealth. Getting started is as simple as installing the Zumo app, creating a username and clicking the email verification link.

But to get the most out of Zumo, you’ll need to verify your account. The good news is, the process is quick and easy, and once completed you’ll unlock the full power of Zumo. In this guide, we’ll walk you through the process of verifying your identity using the Zumo app.

Step 1: Install the Zumo app

If you haven’t already, you’ll want to download the mobile app from the Apple Store or Google Play. At this stage you’ll be asked to create an account. After doing so and clicking the verification link in the email you’re sent, you’ll be taken to the following screen within the app:

Step 2: Identity check

To verify your identity, click on ‘Settings’ in the bottom menu (it’s the last icon on the right) and then select ‘Identity Check.’ At this stage, you’ll be notified of the protections that are in place to preserve your privacy.

Safeguarding the data of our users is our number one priority, which is why Zumo has been designed to incorporate privacy by design, giving you confidence that your details won’t be shared with other users or third parties. By law, however, we are required to undertake verification of all Zumo users before we can provide financial services such as the ability to connect your bank account. When you’re ready to start the identity check process, click ‘Continue.’

Step 3: Enter your details

On the next screen, you’ll be prompted to enter your first and last name and DOB. Make sure that these match the details on the ID you’ll be providing to verify your details. Any inconsistencies could result in the process being delayed or your application being rejected.

On the next screen, you’ll be asked to enter your country and postcode or zipcode. You can select your country of residence from the dropdown menu. When you enter your postcode, Zumo will pull up the list of available addresses. Select the one that’s yours and then press ‘Confirm.

On the next screen, you’ll be able to check that your address is displayed correctly, and can make any amendments if required. When you’re satisfied, hit ‘Next.’

Step 4: Upload your docs

Now we get to the part where you upload the document with which to verify your identity. You can use any of the following options:

  • Passport
  • Driving licence
  • National ID

Select the document type you wish to submit and you’ll be prompted to enter the corresponding document number i.e. your passport, driving licence or national ID number.

Enter this number and press ‘Confirm.’

Step 5: Get verified

You’ll now be taken to Zumo’s verification portal. Have your document handy and make sure you’re in a well lit room since you’ll be required to submit a selfie to verify that you’re the person shown in your document. Audio and video may be recorded, so this is best done in a space with minimal background noise.

When you’re ready to roll, press ‘START SESSION’ and you’ll be prompted to grant Zumo access to your camera and microphone. Enable these permissions and press ‘CONTINUE.’

You’ll then be prompted to take a photo of your identity document and to take a selfie. Don’t forget to smile 🙂

If you’ve failed to clearly photograph your ID or to clearly take a picture of yourself, you’ll be asked to try again. When you’ve successfully snapped a pic of your document and a selfie, select ‘CONTINUE.’

Step 6: Let the magic happen

The final step is for us to complete as we verify your identity. So sit back and relax while we check that your ID and photo correspond with the details you’ve provided. This part of the process normally takes less than 48 hours to complete.

If there are any problems with your application, you’ll be notified by email and prompted to try again. Otherwise, you’ll receive an email from Zumo informing you once your verification has been successfully completed.

And that’s it: with verification passed, you’re now ready to link your bank account, deposit funds into your Zumo account, purchase your first cryptocurrency, and start sending funds to friends and family.

With verification out of the way, you’re ready to begin your crypto journey and to start interacting with the digital economy.